Islamabad, February 28, 2023 (PPI-OT):As per guidelines of the worthy President International Islamic University (IIU), to ensure easy dues collection and flawless and ideal banking facilities at IIU, a team headed by Vice President Academics Prof. Dr. Ayaz Afsar visited the bank branches, booths and ATMs at the new campus. The team members included Dr. Rizwan Aftab Students Advisor, Mr. Ayaz Ali Addl. Director Finance and Al-Hassan Assistant Director Protocol and Public Relations. Keeping in view the hardship in submission of dues and inadequate arrangements for the facilitation, the team decided to extend the fee submission date till 3rd of March, 2023.
During the visit, after reviewing the situation in the banks and listening to the issues of the students, the team showed displeasure and grave concerns on the problems being faced by the students. The committee contacted the higher authorities of the banks and convened an urgent meeting with them in coming days to convey the serious concerns and deadlines to settle the issues for facilitation of the customers on campus. The committee conveyed to the banks that as per directions of the President IIUI, Application Programing Interface (API) based banking at IIUI must be commenced within three months.
After hearing complaints of the students on the specified branch submissions of due, it was directed that all the banks operating in IIUI must ensure that dues of the university must be submitted in all their branches instead of only on campus branch. The team also desired that an urgent meeting must be called with the banks’ officials to address the issues being faced by university employees. The students facing issues of submission of dues amid absences of adequate fee counters also complained of attitude issues of the staff in one of the banks, upon that head of the team Dr. Ayaz Afsar directed that no such happening should occur in future and any such behaviour with the students and employees shall not be tolerated. He said customer satisfaction and facilitation must be the top priority in these branches.
The team also visited the booths and ATMS where it noted that the services on the booth at the administration block and conditions of the ATM at the faculty blocks and old campus were not up to the mark. The concerned bank was conveyed to solve these issues at earliest.
For more information, contact:
Public Relations,
International Islamic University Islamabad (IIUI)
Room No.118, Admin Block, New Campus,
H-10 Sector, Islamabad, Pakistan
Tel: +92-51-9019249
Fax: +92-51-9257909
Email: iiuipublicrelations@iiu.edu.pk
Website: www.iiu.edu.pk